Refund policy

Last updated: August 16, 2026

Our 30-day money-back promise

We would like you to be pleased with UricLabs. Should the product not meet your expectations, you can claim a refund up to 30 days after it is delivered — the guarantee still stands if the bottle has been opened and used.

Making a claim

Send an email to support@uriclabs.com quoting your order number and telling us what went wrong. We will respond with instructions for returning the item.

Return postage

• The cost of returning an item is borne by the customer.
• We recommend a tracked service; parcels sent without tracking cannot be guaranteed to reach us.

How refunds are paid

After your claim is approved, and once any returned goods have arrived, we credit the purchase price to the card or account you originally paid with. This usually completes in 5-10 business days. Delivery charges paid on the original order are not refundable, unless what arrived was faulty or not what you ordered.

Damaged or wrong items

If your parcel turns up damaged or contains the wrong product, email support@uriclabs.com within 7 days and attach a photograph. We will put it right at no charge to you.

Get in touch

Wyecom X LLC, 30 N Gould St, Suite R, Sheridan, WY 82801, USA. Email: support@uriclabs.com.